To post to multiple Google+ pages, create different messages/posts for each.
In what languages is Sprout available?
FOLLOW
Sprout Social supports multiple languages for both the platform, as well as inbound message translation. You can configure these in Personal Settings.
Platform Language Support
Currently, Sprout’s interface is available in:
English
Spanish
Brazilian Portuguese
From the Language and Region section of Personal Settings, you’ll be able to choose your preferred interface language from the App Language dropdown. You can also choose other user-specific settings such as formatting for dates, times, numbers, and distance.
Inbound Message Translation
Sprout also integrates with Google Translate to let you translate inbound messages in the Smart Inbox. Messages from any language will be brought into the application and you will be able to translate them into whichever languages you prefer.
Once your preferred translation language is selected, translate any inbound message from the Options menu on a message.
We’re always listening to customer feedback as we consider new features or languages to bring to Sprout. Please feel free to contact us at any time.
Why am I getting an error when connecting Zendesk or Uservoice?
FOLLOW
Only account owners or administrators in Zendesk or UserVoice are able to connect those helpdesk solutions to Sprout Social at this time; light agents or regular users cannot connect these accounts to Sprout.
Whoever connects the account to Sprout will be the person whose name appears as the ticket creator/requester in Zendesk/UserVoice.
If you are an administrator or owner in Zendesk or UserVoice and still having connection issues, make sure you’re using the correct link to sign in. Some users have reported an SSO redirect/looping with login, so please check to see that your URL is correct.
Note: You must be the Account Owner of your Sprout account to connect Zendesk or UserVoice.
How do I change my email address in Sprout?
FOLLOW
If you wish to change your user email address, please visit your Personal Settings page, and edit the current email address on the account as needed.
If the system says that your email address is already in use, please contact support@sproutsocial.com to ask to have that email address removed from our system.
How do I change the Account Owner?
FOLLOW
If you need to change the account owner for your Sprout account, please follow the steps below.
These steps will only work if the Current Owner and the New Owner can BOTH log into Sprout. For example, your business signs up for a trial and needs to update the owner information when they purchase or subscribe to Sprout. This will not work for situations where the Current Owner has left the company – your internal IT team should obtain the Current Owner’s login credentials first in that case before proceeding.
STEP-BY-STEP PROCESS: EXAMPLE SCENARIO
Following this process will keep all current work intact – tasks, queue, and scheduled messages will send as normal.
Jennifer is a community manager at Cafe Sprout and signs up for a trial with Sprout. At the end of the trial, Jennifer’s boss, Terra, asks her to go ahead and purchase. But, Jennifer needs to make Terra the Account Owner because only the Account Owner is able to enter payment and manage billing.
Current Owner Email = jennifer@cafesprout.com
New Owner Email = terra@cafesprout.com
Limitations to consider:
We are not able to change historical data that used to be associated with the old setup (e.g. task assignment, scheduled message attribution, engagement metrics, etc). That data will adjust over time as the new users start to take actions within Sprout.
Tasks and the other features attributed to certain team members will continue to display those old names for any past items. Going forward, the new user names will be attributed to new tasks, scheduled messages, reporting, engagement, etc.
1. Terra, the new owner, needs to change her email address to something other than her current login name.
She heads into Settings > Personal Settings and changes her email to terra+1@cafesprout.com, for example.
Terra then removes any personal profiles from Personal Mode.
This is just a temporary change so that we can use the terra@cafesprout.com login when assigning the owner in the next step.
2. Jennifer, the current account owner, needs to change her user email to Terra’s, so she can make her the new owner.
Jennifer changes her user email in Settings > Personal Settings to the new account owner email, terra@cafesprout.com. Terra is now the account owner.
Jennifer removes any of her personal profiles from Personal Mode.
Jennifer then logs out of the application.
3. Terra now has to update the email on her old user account to Jennifer’s email so that Jennifer is added back as a user.
Terra logs in as terra+1@sproutsocial.com and changes her user email in Settings > Personal Settings to jennifer@cafesprout.com.
Terra then logs out of the terra+1@cafeprout.com account.
4. Now, both Jennifer (user) and Terra (account owner) can request a password change here to access Sprout.
5. Terra, as the new account owner, can modify Jennifer’s app permissions in Settings > Users & Social Profiles, then select the user from the Your Team column.
Still Having trouble?
If you are not able to complete this account owner change or need help from our support team, please send the following information to support@sproutsocial.com:
Email address of the current account owner
Email address of the future account owner
Does the current account owner wish to stay on the account as a user?
Note: If you are part of an agency account, please be aware that we may ask for secondary confirmation from the current account owner or the person in charge of the billing information before making the change to the owner’s email address.
Why are my Google+ Posts Failing?
FOLLOW
It is possible that G+ posts may be failing because that profile activity in the application has reached the limit that G+ has set in place. For example, viewing the Inbox where G+ is connected or setting up a post and accessing your circles are both actions which can cause you to reach your limit. If you do receive a notice that a message is failing for G+, please try posting it directly on your page or try posting after waiting up to an hour. The post limits are established and enforced by G+, so Sprout Social has to stay within the set limits.
What is Gravatar?
FOLLOW
Each team member can control the photo used for their user avatar by going to Personal Settings and clicking on Update your Gravatar. It is a free service used to store your profile photo to use on any websites that also integrate with Gravatar.
Does Sprout offer sentiment analysis?
FOLLOW
Sentiment analysis is subjective, and we believe you and your team really know best if what people are saying is positive or negative for your brand. We focus on giving you insight into what people are saying to you. For example, the Trends Report shows the topics and hashtags that are used most frequently across your inbound messages, as well associated words, so that you can evaluate if what’s being said is negative or positive for your brand.
How do I install the Sprout Bookmarklet on Internet Explorer?
FOLLOW
Internet Explorer affects how we authenticate a user when they are using the bookmarklet (due to cookie restrictions). In order for the bookmarklet to function properly, please change your Privacy setting to Accept All Cookies (see screenshot). The alternative is to use a different browser.
IE_privacy_image.jpeg
Recently viewed articles
Does Sprout offer sentiment analysis?
Why are my Google+ Posts Failing?
How do I change the Account Owner?
How do I change my email address in Sprout?
In what languages is Sprout available?
Does Sprout Social have any automated posting or messaging features?
FOLLOW
We don’t offer any type of automated posts, direct messages, or following features in Sprout. To encourage our users to create genuine connections, Sprout Social will help you find relevant followers but you’ll need to interact with each of them separately. Social media networks discourage these type of automated features, so avoiding automation practices allows Sprout Social to help our clients prevent their profiles from being blocked or flagged.
How secure is Sprout’s application?
Here at Sprout Social, we take your account’s security very seriously:
- All interactions with Sprout are encrypted with SSL over the Internet.
- Sprout’s databases are kept in a private network, completely inaccessible from the public Internet.
- Sprout doesn’t store user passwords, so even if our database were to be hacked, it would be impossible for the attacker to gain access to your account.
- Sprout accesses Facebook and Twitter on your behalf using a mechanism called OAuth; this is highly secure and flexible in that you can easily disable Sprout’s access anytime, such as in a worst case scenario.
Why isn’t my Twitter Comparison Report showing?
FOLLOW
Comparison reports can sometimes take up to 24 hours for Sprout to access that competitor or handle data from Twitter.
If you still are not seeing data after 24 hours, let us know by emailing support@sproutsocial.com, and we can look into this further.
Note: We do not offer Facebook comparison reports at this time.
Can I bulk upload content to Sprout Social?
FOLLOW
We get asked for bulk scheduling quite often. A common request for bulk uploads that we see often comes from users that prepare their content calendar for the month offline (in a program like excel) for approval from a client/boss, etc.
Our current focus is to give our users one consistent experience and the Compose message option works very well for that. Consider using drafts or scheduling directly in Sprout as a way to start crafting content so it’s there from the onset. When done, go to the Scheduler or Drafts view, click print, then save as a pdf. This exported doc can serve as your content calendar for the month that you can send along to anyone for approval. In the event they had suggestions or wanted to make any changes, you would make a quick adjustment back in Sprout if and when needed.
Can I archive all messages at once?
FOLLOW
At this time, we don’t have the ability to archive all messages at once. This is definitely a highly requested feature and we are looking into the ability to add it into the app.
If you have a high number of unread messages, you can click on the green envelope in the upper left hand corner and select Mark All Read to reset the number so that you see a line between older read messages and newer ones that come into the Inbox.
The Inbox was not originally designed to be totally cleaned out every day. We initially designed the Archive as an area where you could store important messages and reminders and this is also why we don’t have a “trash” button at this time. Whenever you load the Inbox, we look for messages from the past 7 days. If you’ve already archived all of those messages, we begin looking farther back in time for any other web mentions that we might not have pulled in initially.
We will be looking into some changes for the Inbox which should help with organization and increased functionality going forward.
How do I add the Bookmarklet to my iPad or iPhone?
- Add a new bookmark (any bookmark) to your bookmark bar in Mobile Safari on your iPad/iPhone.
- Open your bookmarks by hitting the “open book” icon, click “Bookmarks Bar” and then hit “Edit”.
- Find and open the bookmark you just added.
- Change the name and replace the URL with this one:
- Finally, close the “Edit” fields and you’re all set!
Comparison reports can sometimes take up to 24 hours for Sprout to access that competitor or handle data from Twitter.If you still are not seeing data after 24 hours, let us know by emailing support@sproutsocial.com, and we can look into this further.
Note: We do not offer Facebook comparison reports at this time.
Can I bulk upload content to Sprout Social?
FOLLOW
We get asked for bulk scheduling quite often. A common request for bulk uploads that we see often comes from users that prepare their content calendar for the month offline (in a program like excel) for approval from a client/boss, etc.
Our current focus is to give our users one consistent experience and the Compose message option works very well for that. Consider using drafts or scheduling directly in Sprout as a way to start crafting content so it’s there from the onset. When done, go to the Scheduler or Drafts view, click print, then save as a pdf. This exported doc can serve as your content calendar for the month that you can send along to anyone for approval. In the event they had suggestions or wanted to make any changes, you would make a quick adjustment back in Sprout if and when needed.
Can I archive all messages at once?
FOLLOW
At this time, we don’t have the ability to archive all messages at once. This is definitely a highly requested feature and we are looking into the ability to add it into the app.
If you have a high number of unread messages, you can click on the green envelope in the upper left hand corner and select Mark All Read to reset the number so that you see a line between older read messages and newer ones that come into the Inbox.
The Inbox was not originally designed to be totally cleaned out every day. We initially designed the Archive as an area where you could store important messages and reminders and this is also why we don’t have a “trash” button at this time. Whenever you load the Inbox, we look for messages from the past 7 days. If you’ve already archived all of those messages, we begin looking farther back in time for any other web mentions that we might not have pulled in initially.
We will be looking into some changes for the Inbox which should help with organization and increased functionality going forward.
Twitter or LinkedInThere is no need to update those passwords in Sprout Social. Your accounts will stay connected because you have already given Sprout Social access to those profiles.
You will be prompted to update that password in Sprout Social. Most often you will see a red triangle prompt in the upper left hand corner.
Click on this message to be redirected to Facebook and verify the new password. This will help reestablish connection to your Facebook pages in Sprout Social.
If you still see this prompt in the upper left hand corner after verifying your password, please contact support@sproutsocial.com to troubleshoot.
How do I clear my cache?
FOLLOW
Clearing your Cache can be very helpful if you are having issues with your web browser. Follow the instructions below if we have suggested that you clear your browsing cache:
*Safari (Windows):*
Click the Edit menu.
Select Empty Cache.
Click Empty.
*Safari(Mac):*
Click the Safari Menu
Select ‘Reset Safari’.
Select the items you want to clear.
Click Reset.
*Firefox(Mac):*
Click the Firefox menu.
Select Preferences.
Select Advanced.
Click the Network tab.
In the “Offline Storage” section, click Clear Now.
Click OK.
*Firefox(Windows):*
In Firefox, click the Tools menu.
Select Clear Recent History.
Under “Time Range to Clear,” select Everything.
Select the “Details” checkbox.
Select the “Cache” checkbox.
Click Clear Now.
*Google Chrome (Windows & Mac):*
Select the three horizontal bars in browser toolbar.
Mouse over Tools
Click Clear Browsing Data
*Internet Explorer:*
In Internet Explorer, click Tools. If you don’t see the menu, press Alt on your keyboard to show menus.
Select Delete Browsing History.
Select the checkbox next to “Temporary Internet Files.”
Click Delete.
It can take several minutes for the cache history to be deleted. Once the files have been deleted, click Okay.
What is Personal Mode?
FOLLOW
All Sprout users who are members of team accounts can also set up Personal Mode. In Personal Settings, this group will always be indicated in a blue padlock to indicate that it is private and only visible to you.
Personal Mode includes specifically one of each profiles: Twitter, Facebook personal page, LinkedIn personal page, RSS Reader (Feedly) account, and your personal Bit.ly account.
Note: Activity in Personal Mode will not be visible to any other users. This is specific and private to your email and user login registered with Sprout.
Common Sprout Social Error Messages
Failed due to a bug in Facebook’s API
Unknown Twitter error
Google+ message failed
Facebook: (#100) Invalid targeting: only one of ‘regions’ and ‘cities’ can be specified.
Error 687
Why are privacy settings preventing me from commenting on a Facebook Post with video?
One or more of the uploaded media is too large
Your Twitter message could not be sent due to content that was rejected by Twitter
Your Twitter message could not be sent due to rate limits
Twitter is over capacity.
The text of your Tweet is too long.
You can’t send the same reply twice.
Your Twitter message could not be sent due to an invalid or expired token.
Twitter has notified us that your account has been suspended.
Why Do Posts And Comments For Some Users Appear on Facebook But Not Sprout Social?
This user’s Privacy Settings prevent replying outside of Facebook.com
The Facebook Post has either been deleted or is no longer visible outside of Facebook.com
Images Do Not Appear in Facebook Private Messages
Facebook App Privacy Settings
Facebook is Preventing me From Responding to A Private Message
The user hasn’t authorized the application to perform this action or The Application Is Not Authorized
The user must be an administrator of the page in order to impersonate it
Facebook blocking content or marking link as spam, the URL you supplied is invalid
Application not authorized
Facebook admins